Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

You can modify or cancel your order within 1 hour of placing it. After that, orders are processed and cannot be changed. Please contact our support team immediately if you need assistance.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Yes! We offer flexible payment options through Shop Pay Installments and Afterpay, allowing you to split your purchase into interest-free payments.

Standard shipping takes 5-7 business days. Express shipping (2-3 business days) and overnight shipping options are also available at checkout.

Yes, we ship to over 50 countries worldwide. International shipping times vary by location, typically 10-15 business days. Customs fees may apply.

We offer free standard shipping on orders over $50. For orders under $50, shipping starts at $5.99. Express and international rates are calculated at checkout.

We take full responsibility for lost or damaged packages. Contact us immediately with your order number, and we'll send a replacement or issue a full refund.

If your order hasn't shipped yet, we can update your address. Please contact us as soon as possible with your order number and new address.

We offer a 30-day return policy on all items. Products must be unused, in original packaging, and in resalable condition to qualify for a full refund.

Log into your account, go to order history, and click 'Return Item' next to your order. Follow the instructions to print your prepaid return label.

Refunds are processed within 3-5 business days after we receive your return. The funds will appear in your original payment method within 5-10 business days.

Return shipping is free for defective items or our errors. For standard returns, a $6.99 return shipping fee will be deducted from your refund.

Yes! We offer free exchanges for different sizes or colors. Simply select 'Exchange' when initiating your return, and we'll ship your new item right away.

Yes, 100%. We source all products directly from authorized manufacturers and distributors. Every item comes with a certificate of authenticity.

Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up. Our customer service team is also happy to help with sizing questions.

Restock dates vary by product. Click 'Notify Me' on any out-of-stock item to receive an email alert when it's back in stock.

Yes! Premium gift wrapping is available for $4.99 per item at checkout. We also include a personalized gift message at no extra charge.

We're committed to sustainability. Many of our products are made from recycled or sustainable materials, and we use eco-friendly packaging whenever possible.

Yes, all products include a manufacturer's warranty. Coverage periods vary by product (typically 1-2 years). Extended warranty options are available at checkout.

Contact our support team with your order number and a description of the issue. We'll guide you through the warranty claim process and arrange repair or replacement.

Our expert support team is available 24/7 via email, phone, or live chat. We also have detailed setup guides and video tutorials on our support page.

For select products, we offer professional installation services in major cities. Check the product page or contact us to see if installation is available in your area.

Yes, extended warranty plans are available for most products, offering coverage up to 5 years. You can add this protection at checkout or within 30 days of purchase.

Click 'Sign Up' in the top right corner, enter your email and create a password. You can also sign up using your Google or Facebook account for faster checkout.

Click 'Forgot Password' on the login page. Enter your email address, and we'll send you a secure link to reset your password within minutes.

We use bank-level encryption and never share your data with third parties. Our systems are regularly audited for security compliance. Read our Privacy Policy for full details.

Yes, you can delete your account anytime from your account settings. All your personal data will be permanently removed within 30 days per GDPR requirements.

Yes! Our rewards program gives you points for every purchase, review, and referral. Points can be redeemed for discounts on future orders. Join free in your account settings.